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Welcome to the Help Center!
The approval time for the order depends on the payment method selected during the purchase.
See the options below:
Credit Card: The approval time is up to 48 business hours.
PayPal: The approval time is up to 48 business hours.
Reminder: You will receive an email as soon as your order is approved.
If you received an email or notification indicating that your order is pending, it means that we are processing your purchase. This procedure can take up to 48 hours.
Don’t worry, this is done to ensure your safety. If you wish to contact our Customer Service Center to confirm that all the information in your registration is correct, at the end of this page you will find the available service channels.
You can track your order through your account or via the link.
If you have not received your purchase, first confirm the delivery estimate in “My Account”, then click on “My Orders”.
When tracking your order, you can check the shipping status of the product. If the deadline has passed and there is no information there, please get in touch via our contact page.
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